Exploring the Challenges and Strategies for Effective Communication between Ambulance and Emergency Technicians and Medical Staff in Saudi Arabia

Abstract

Effective communication between ambulance and emergency technicians (AETs) and hospital medical staff is crucial for providing optimal patient care, especially in time-sensitive and life-threatening situations. However, multiple factors can impede this communication, particularly in the unique cultural and linguistic context of Saudi Arabia. This study aims to identify the specific challenges hindering AET-medical staff communication in Saudi Arabia and propose evidence-based strategies to overcome these barriers and improve patient outcomes. A comprehensive literature review was conducted to synthesize existing research on this topic. Key challenges identified include language discordance, differences in communication styles and expectations, lack of standardized handover protocols, inadequate documentation, and limited training in cross-cultural communication skills. Potential strategies to address these issues include implementing bilingual training programs, adapting handover protocols to the Saudi context, integrating interpreters into the care team, improving AET documentation practices, and providing ongoing cross-cultural communication training for both AETs and medical staff. Specific recommendations are made for future research and policy initiatives to support more effective AET-medical staff communication in Saudi Arabia. Enhancing this communication has the potential to significantly improve the quality and safety of emergency medical services in the Kingdom.