CHARLES AUGUSTO ORTIZ BRICEÑO; LUIS MIGUEL ROMERO ECHEVARRIA; MARTIN WILLIAM HUISA HUAHUASONCCO; NATALY SILVIA GARCIA VILCA; DENILSON MEDINA SANCHEZ. Customer service management strategies for loyalty: A systematic review. International Journal of Medical Toxicology and Legal Medicine, [S. l.], v. 27, n. 4s, p. 239–247, 2024. DOI: 10.47059/ijmtlm/V27I4S/033. Disponível em: http://ijmtlm.org/index.php/journal/article/view/845. Acesso em: 5 dec. 2025.