Innovations in Health Administration Strategies for Effective Healthcare Management and Patient Care

Abstract

A critical aspect of healthcare quality is the patient experience, although healthcare administrators face difficulties in improving it within a swiftly changing landscape (Lunn et al., 2021). The 2010 Patient Protection and Affordable Care Act (ACA) significantly altered healthcare reimbursements by connecting hospital payments to patient satisfaction measures^[1]. Additionally, the CMS implemented hospital value-based purchasing (VBP) programs to reward providers based on care quality and patient outcomes^[2]. This change signifies a shift from primarily focusing on clinical results to incorporating patient experience as a crucial performance indicator^[3]. Globally, patient experience is now considered a key measure of quality care^[4]. Current studies indicate that 95% of U.S. survey participants view patient experience as extremely or very important^[5].