Exploring Effective Communication Strategies between Dental Assistants and Patients with Diverse Cultural and Ethnic Backgrounds in Saudi Arabia

Abstract

Effective communication between dental assistants and patients is crucial for providing high-quality dental care and fostering positive patient experiences. In Saudi Arabia, where the population is culturally and ethnically diverse, dental assistants face unique challenges in communicating with patients from different backgrounds. This study aims to explore effective communication strategies that dental assistants can employ to overcome cultural and linguistic barriers and improve patient care in Saudi Arabia. A qualitative research approach was adopted, involving semi-structured interviews with 20 dental assistants working in various dental clinics across the country. The interviews were transcribed verbatim and analyzed using thematic analysis. The findings revealed several key strategies for effective communication, including the use of non-verbal communication, cultural competence training, and the involvement of interpreters when necessary. The study highlights the importance of cultural sensitivity, empathy, and patient-centered communication in providing optimal dental care to patients from diverse backgrounds. The insights gained from this research can inform the development of training programs and best practices for dental assistants working in culturally diverse settings in Saudi Arabia and beyond.