The Impact of Quality of Professional Life on Health Workers and Patient Service Experience

Abstract

Introduction: The implications of the quality of professional life (QPL) on the professional sphere have been the subject of several studies. Many of the most recent studies in this field concern groups of health professionals. Nevertheless, the impacts of quality of professional life on the service provided by health professionals, especially on the health of the patient, have not yet been sufficiently researched. The purpose of this research is to verify the effects of QPL on the quality of service that health professionals offer, involving different aspects of the patient's health: physical, psychological, and post-intervention care. The multiple linear regression technique was used to identify those effects. Results indicate that QPL exerted the most beneficial effects on the area of patient health: psychological, followed by patient service quality, post-intervention health, and patient physical health. The internal area of QPL was the most influential on the most beneficial effects. The results are consistent across various statistical models. The study highlights the importance of health professionals having a better quality of work life to also positively affect the health of the patients they serve.
Methods: In this comprehensive section, we will meticulously outline the various methodologies that are employed to meticulously assess the profound impact that the quality of professional life has on the invaluable health workers and their esteemed patient service experience.
Conclusion: This study found little support for the idea that QOPL is an important and independent predictor of patient service experience; moreover, where associations are found, they are generally weaker in high-income countries. The findings regarding the importance of empowerment and work engagement are significant in that they confirm a wide range of previous research that has explored the workplace determinants of patient service experience. However, the idea that these factors could be influenced by some common set of workplace interventions appears doubtful. A key goal for the health services research community is to develop methods that accurately identify the nature and any underlying common patterns of drivers across the different components of patient service experience. There is little question that health services research requires this. Our key recommendation from this empirical study is that future research would do well to recognize that patients' evaluations of their service experiences are likely to be dependent on the nature and characteristics of the services they receive and not just the quality of their interactions with health workers. The management implications of this study are in line with those findings. Health organizations should not follow a policy in which they ignore work conditions, staff health, and patient satisfaction because management of these three dimensions should rely on a common set of HRM policies that address interrelated QOPL domains.